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City Car Rental
Need help booking? Call now! +52 (998) 980.0608
Need help booking? Call now! +52 (998) 980.0608

FAQS

Know our information regarding your rent.

Yes, upon arrival at the airport, our staff will pick you up and take you to one of our locations to make your contract. Upon delivery, the car is returned at the location and our staff will gladly take you to the airport.

No, need you have a valid driver's license

  • You must be at least 18 years old to drive.
  • Have a valid driver's license.
  • Can provide an acceptable form of payment.

You are charged days of use and a minimum fee for breach of contract

Yes, the first few hours are charged as an extra, after half a day it is already considered an extra day

Customers need to refuel the vehicle at the same level of fuel as when picking up the vehicle. If a customer does not have time to refuel the vehicle at the same level of fuel, he or she will be charged the Company's local rate that is normally above the price of the local pump.

If you wish, you can opt for fuel prepayment and avoid the hassle of wasting time filling up the vehicle before you return, just charge an extra fee.

If you are accompanied by a person who meets the driver's requirements, have an updated driver's license.

You need to call 24 hours in advance

You need to call at least 6 days in advance

There is no need to update the reservation unless the flight will be delayed until the following day.

No, if you are late you must take over the vehicle until the following day

If the amount varies depending on the vehicle, the entire deposit will be refunded if there are no incidents.

Yes, as long as you are responsible for any damages that may occur or delays in delivery