FAQS

Frequently asked questions

Will someone pick me up at the airport??
Yes, upon arrival at the airport, our staff will pick you up and take you to one of our locations to make your contract. Upon delivery, the car is returned at the location and our staff will gladly take you to the airport.
Can I rent a car without a driver's license?
No, need you have a valid driver's license
What are your requirements to rent a car with City Car Rental?
  • You must be at least 21 years old to drive.
  • Have a valid driver's license.
  • Can provide an acceptable form of payment.
Is there a penalty for returning the car early?
You are charged days of use and a minimum fee for breach of contract
Will there be additional charges if I am late in returning the rented vehicle?
Yes, the first few hours are charged as an extra, after half a day it is already considered an extra day
Do I need to refuel before returning?
Customers need to refuel the vehicle at the same level of fuel as when picking up the vehicle.If a customer does not have time to refuel the vehicle at the same level of fuel, he or she will be charged the Company's local rate that is normally above the price of the local pump.
With City Car Rental Can I pay for fuel in advance?
If you wish, you can opt for fuel prepayment and avoid the hassle of wasting time filling up the vehicle before you return, just charge an extra fee.
Can a disabled person rent a car at City Car Rental?
If you are accompanied by a person who meets the driver's requirements, have an updated driver's license.
Can I change my reservation at City Car Rental?
You need to call 24 hours in advance
How can I cancel my reservation at City Car Rental?
You need to call at least 6 days in advance
What happens if my flight is delayed?
There is no need to update the reservation unless the flight will be delayed until the following day.
Can I return the vehicle if City Car Rental is closed?
No, if you are late you must take over the vehicle until the following day
Is it possible to keep my rental vehicle for a few more days at City Car Rental?
The modality is subject to availability
Do I need a deposit when renting a vehicle?
If the amount varies depending on the vehicle, the entire deposit will be refunded if there are no incidents.
Can I pay the rent of a car for someone else?
Yes, as long as you are responsible for any damages that may occur or delays in delivery

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