City Car Rental
Need help booking? Call now! +52 (998) 980.0608
Need help booking? Call now! +52 (998) 980.0608

Terms & Conditions

Conoce nuestra información con respecto a tu renta.

The Minimum age is 21 years old. There is no maximum age limit.

Present an original and current driver's license with photograph.

(City Car Rental reserves the right to verify and accept driver's licenses according to the rules established by City Car Rental and deny the rental. The Client shall present the ID free of erasures, amendments or illegibility)

 

For rent payment, City Car Rental accepts all credit and debit cards (except Dinner Club) and traveler's checks. City Car Rental accepts the following credit cards for rental payment or deposit: American Express, Visa, MasterCard, Discovery. WE DO NOT ACCEPT DEPARTMENTAL CREDIT CARDS.

 

City Car Rental, reserves the right to decline the reservation, and therefore, the rent of the vehicle if the renter does not satisfactorily cover the requirements to carry out the commercial operation.

City Car Rental allows the tenant to designate an additional driver. The additional drivers must comply with the same requirements stipulated in the contract and will be subject to the same obligations when driving the rented vehicle and is also jointly and severally liable. If you require an additional driver, you must cover a cost of $5 USD (taxes included) per day.

 

Gasoline is NOT included in the total price. With the same level of gasoline that is received the rented vehicle must be delivered to the return, according to what will be stipulated in the rental contract. There are no refunds for gasoline surpluses. If there is a shortage of gasoline, it will be charged as follows: $18 USD per octave of tank missing.

When returning the vehicle, the customer has a tolerance period of 30 minutes, starting from the time recorded in the rental contract. After the stipulated time, for each additional hour, it will have a cost depending on the rented vehicle up to a maximum of 3 hours, after 3 hours delay, the full day will be charged according to the daily rate stipulated in the contract.

 

City Car Rental for security, does not accept deposits in cash, in any currency, only credit cards in which a bank authorization will be requested, of the credit card presented, in support of the rental agreement. The amount will depend on the vehicle category.

CATEGORY WARRANTY
Clase A (ECMR, ECAR, CCMR, CCAR, ICAR, ICMR, SCMR, SCAR) $267 USD
Clase B (FCMR, FCAR, CFAR, MVMR, IFAR) $400 USD
Clase C (FFAR, MVAR, FVAR, OVMR, FVMR, FVAR, OVAR, OVMR) $600 USD
Clase premium (PVAR) $1600 USD

The place and date of return of the vehicle will be agreed upon and stipulated by both parties in the lease agreement.

In the event that the renter changes the time of his return to the one stipulated in his contract, he must notify City Car Rental 24 hours in advance for its rescheduling, otherwise City Car Rental will not be responsible for the costs or damages that the renter may suffer.

We offer the option of extending your rental contract, it is the client's inescapable obligation to request the extension of the rental period before the end of its initial period, if after three days, there is no communication from the client, City Car Rental, reserves the right to report to the relevant authorities, the non-return of the vehicle according to the rental contract, excluding City Car Rental from any liability for any additional cost that may be generated. City Car Rental will respect the reserved rate during the initial rental period, in the case of extension will be according to the rate in force at the time of requesting or delivering the vehicle as the case may be based on our portal.

Note: In case of returning the vehicle in another place that is not the airport of Cancun or the offices of City Car Rental, it will have an extra cost, this will depend on the place where the vehicle will be delivered.

 

In prepaid reservations if the client does not present any of the documents indicated above, the documentation is not valid, legible or does not have sufficient balance on his credit card, the rental car agent may refuse to make the rent and you will be charged a penalty for one day of rent, will be reimbursed only the daily rent without taking into account taxes and insurance contracted.

  • In case of cancellation a penalty of 15% of the amount paid for penalty fee will be applied
  • If you prepaid 15% of your reservation for " guaranteeing my reservation " in case of cancellation will not be refunded any amount.

 

In the event of an accident, the driver must immediately inform City Car Rental in order to follow up with the insurance company, which requires that the driver in case of an accident must be authorized in the rental contract and must present a valid driver's license with photograph. Also, stay at the scene of the accident to fill out the report required by the insurance company.

 

Insurance included

  • PLI (Damages to Third Parties)
  • CDW (Collision Damage Insurance)
  • SLI (Third-Partie Liability Supplement)
  • TP (Partial Theft Protection)
  • PAI (Personal Medical Coverage)
  • SUPPLEMENTARY COVERAGES (NOT INCLUDED)

If your reservation pickup is at the following times, it must be prepaid with a minimum of 15% of the total rental value:

 

  • Airport: 23:00 hrs - 08:00 hrs
  • Downtown: 21:00 hrs - 08:30 hrs
  • Hotel Zone 21:00 hrs - 08:30 hrs

For questions, guidance or clarifications on how to make the payment contact us.

What our clients say

Comment from Zoe E in Cancun
Zoe E
(5/ 5)

I had one of the best experiences of rent a car in Cancun with City Car Rental, the process to get my car was so easy. They have a great customer service which helped me with my doubts! I recommend it!

March, 2019
Comment from Maria M in Cancun
Maria M
(5/ 5)

My brother recommended me this company for my first Cancun Car Rental and I had a great experience with City Car Rental, they have amazing prices and great vehicles

March, 2019
Comment from Paul F in Cancun
Paul F
(5/ 5)

I really liked the car I rented, it was in good condition when booked my Car Rental Cancun it was quick and easy.

March, 2019
Comment from Becky M in Cancun
Becky M
(5/ 5)

The attention they gave me was very good, they helped me a lot to rent a car in Cancun. They were very kind.

March, 2019
Comment from Bradley T in Cancun
Bradley T
(5/ 5)

I had an amazing experience with this Cancun car rental company, the rental process was so easy and comfortable. My car was in excellent condition and didn't give me any problem. Very professionals!

February, 2019
Comment from Marvin N. in Cancun
Marvin N.
(5/ 5)

I was looking for a big car for my family, a friend recommended this company to me, as soon as I contacted them, they were kind and attentive.

October, 2018
Comment from Eric O. in Cancun
Eric O.
(5/ 5)

The staff of this company were professionals, as soon as I made the contract for my car, they gave me the vehicle and I enjoyed my vacations in Cancun.

October, 2018
Comment from Malcolm H. in Cancun
Malcolm H.
(5/ 5)

My wife and I wanted to rent a car in Cancun a few weeks ago, we found different options, but in the end, we opted to rent our car with City Car Rental.

October, 2018
Comment from Arthur N in Cancun
Arthur N
(5/ 5)

It is a good Cancun car rental company, if you want to take care of your pocket, I really liked the service, the vehicles are in good condition, the reservation was easy to make.

October, 2018
Comment from Francis W. in Cancun
Francis W.
(5/ 5)

The vehicle I rented was clean and in very good condition, I liked how we were attended, I recommend this car rental, safe and cheap.

October, 2018
Comment from Robert L. in Cancun
Robert L.
(5/ 5)

It is a very good option to rent a car in Cancun, is booked simply and safely, the quality of the vehicles is very good.

October, 2018
Comment from Martha D. in Cancun
Martha D.
(5/ 5)

I traveled with my mother recently and we found a car that covered each of our needs, we thank City Car Rental for their kindness.

October, 2018
Comment from Lenny R. in Cancun
Lenny R.
(5/ 5)

I contacted this car rental Cancun company during my trip, both the booking and the attention were fast.

October, 2018
Comment from Stanley F. in Cancun
Stanley F.
(5/ 5)

My family and I planned this trip for months, we found this car rental agency in Cancun that made our visit much easier.

October, 2018
Comment from Patrick S. in Cancun
Patrick S.
(5/ 5)

I decided to car rental because I had a business trip to Cancun and I had no way to move around the city, the car I hired helped me a lot.

October, 2018
Comment from Kelly R in Cancun
Kelly R
(5/ 5)

My boyfriend and I needed to rent a car for our vacation. We contacted City car rental and we loved the service. Were satisfied

October, 2018
Comment from Jason M. in Cancun
Jason M.
(5/ 5)

Days ago I took a business trip and needed to rent a car. I decided on City car rental. It gives me an efficient and safe service.

October, 2018
Comment from Marco T. in Cancun
Marco T.
(5/ 5)

Last week, on my vacation, I rented a car with City car rental. It's an excellent option if you want a great service.

October, 2018
Comment from Robert J. in Cancun
Robert J.
(5/ 5)

My friends and I traveled comfortably and without complications, the attention of the company is great, it was a good experience.

October, 2018
Comment from Carlos G. in Cancun
Carlos G.
(5/ 5)

A friend at work recommended that I rent a car with this company, and I really liked it. They served me very well. Thanks to City car rental for the service they gave me.

October, 2018
Comment from Charles M. in Cancun
Charles M.
(5/ 5)

I am satisfied with this service, I had no problems with the reservation or with the vehicle. The attention is good.

October, 2018
Comment from Simon L. in Cancun
Simon L.
(5/ 5)

This company cares about its customers, from the moment of booking the attention was excellent until the time of returning the vehicle.

October, 2018
Comment from Martha H. in Cancun
Martha H.
(5/ 5)

Everything went well, I loved the car, the staff is friendly and efficient, I don't regret renting with them.

October, 2018
Comment from Mathew C. in Cancun
Mathew C.
(5/ 5)

During my last vacation in Cancun. I rent a car in Cancun with City Car Rental, they were very kind from beginning to end. I will rent with them again.

October, 2018
Comment from DANIEL W in Cancun
DANIEL W
(5/ 5)

I rent a car in Cancun by the phone and I saved a lot of time, they helped me to rent a car for my vacation in Cancun. I highly recommend this agency.

October, 2018
Comment from DARREN F in Cancun
DARREN F
(5/ 5)

The rental procedure was easy and smooth. Also, when I arrived at my destination, the staff was fair to the price of my car, and I was not forced to buy additional insurance.

October, 2018
Comment from Lenin J. in Cancun
Lenin J.
(5/ 5)

This Cancun Car Rental company has vehicles of excellent quality, and we are very satisfied with them, was a good choice

October, 2018
Comment from Hugo W. in Cancun
Hugo W.
(5/ 5)

Renting a car was very easy with this company, I highly recommend this place.

October, 2018
Comment from Cesar S. in Cancun
Cesar S.
(5/ 5)

The staff was very friendly, the Cancun Car Rental company respected the quotation prices, I had no problem.

October, 2018
Comment from Thomas L. in Cancun
Thomas L.
(5/ 5)

The vehicles have excellent conditions, with this company I can say that what I paid was exactly what I received.

October, 2018
Comment from Omar E. in Cancun
Omar E.
(5/ 5)

The staff of this Cancun car rental company was very professional with their service, the car I rented was in good condition.

October, 2018
Comment from Alisha L in Cancun
Alisha L
(5/ 5)

A very reliable Cancun car rental company, they serve you very well and you can choose from several models of vehicles at fair prices, I recommend it.

August, 2018
Comment from Michel P in Cancun
Michel P
(5/ 5)

Rent a car in Cancun with City Car Rental was a very good option, the quality of the vehicle was very good, excellent quality of the car, very clean and in good condition.

August, 2018
Comment from Ursula D in Cancun
Ursula D
(5/ 5)

The cars are well taken care of, at least the one that touched me was in excellent condition and very clean. It was amazing to rent a car in Cancun with City Car Rental.

August, 2018
Comment from Karen E in Cancun
Karen E
(5/ 5)

The booking procedure was very easy to do, I don't need anyone's help to book my car, I highly recommend this car rental company.

August, 2018
Comment from Richard L in Cancun
Richard L
(5/ 5)

It's a reliable car rental company in Cancun, and it was an excellent service they gave us here, very happy with the service they provided us.

August, 2018
Comment from James C in Cancun
James C
(5/ 5)

We found this company online, and it gave us the confidence to book with them, a month before we already had our reservation and they came for us to make the car contract.

August, 2018